Skip to main content
Lady calling Aviva Insurance to make an insurance claim.

Available 24/7 to take your call.

Our claims experts will walk you through the steps and help you get back to normal as quickly as possible.

 

Call 1-866-692-8482 to make a claim.

Claims Service Satisfaction Guarantee

An Industry-leading guarantee

If you’re not happy with the claims service, and it can't be resolved, you will be refunded your entire premium for the year in addition to whatever settlement money you receive. See full Terms & Conditions.

Make a Claim: Car Image in Accident

Auto Insurance Claims

Whatever happened out there we'll make it easier for you to get back on the road quickly.  You'll have guidance throughout the process, help arranging repairs and/or medical care and the promise that if you are not happy with your service you will receive your entire premium for the year on top of your settlement.

We fixed over 70,000 vehicles last year, supported Canadians with over $2.2B and maintained a 93% claims satisfaction rate. 


Make a Claim: House Image of Flooding

Property insurance claims

We'll keep you safe under your roof with personalized support for whatever knocks on (or down) your door. You’ll have guidance through the process, help arranging repairs, replacing contents and coordinating alternate living arrangements. If you are not happy with your service, you will receive your entire premium for the year on top of your settlement.


Quality support from quality partners

Premiere Network

Our claims experts work with a network of auto repair and home repair experts who do the job right. And if they don’t guarantee their work for life, our claims experts don't work with them.

Premiere Healthcare*

We recognize that injuries from accidents impact every aspect of your life. That’s why access to our network of respected healthcare experts is automatically part of your auto policy. It is a group of qualified healthcare experts from physicians to physiotherapists.

*Not applicable in Québec